Cloud Kicks' customers use a proprietary ecommerce site to order customized shoes. While the shoes are being made, customers want to check their order status frequently. Which method should the…

The correct answer is B. Create an Einstein Bot. To provide automated self-service on an ecommerce site for customers to check order status, creating an Einstein Bot is recommended. Einstein Bots can be integrated into websites and configured to provide real-time, automated responses to common customer inquiries, such as…

Intake and Interaction Channels

Question

Cloud Kicks' customers use a proprietary ecommerce site to order customized shoes. While the shoes are being made, customers want to check their order status frequently. Which method should the consultant recommend to provide automated self-service on an ecommerce site?

Options

AConfigure a Visual Remote Assistant.
BCreate an Einstein Bot.
CBuild a Screen Flow.

How the community answered

(32 responses)

A
9% (3)
B
72% (23)
C
19% (6)

Explanation

To provide automated self-service on an ecommerce site for customers to check order status, creating an Einstein Bot is recommended. Einstein Bots can be integrated into websites and configured to provide real-time, automated responses to common customer inquiries, such as order status updates, enhancing the customer experience by providing instant access to information without human intervention.

Topics

#Einstein Bots#self-service#ecommerce#automated support

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