Salesforce
CRT-261 · Question #169
CRT-261 Question #169: Real Exam Question with Answer & Explanation
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Question
Universal Containers wants customers to have the ability to log cases with structured data and route based on urgency and product line. How should a consultant accomplish this?
Options
- AStandard Web-to-Case with assignment rules
- BOmni-Channel with prioritized queues
- CStandard Email-to-Case with assignment rules
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