Salesforce
CRT-261 · Question #168
CRT-261 Question #168: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of customer queries within Service Cloud. A consultant is advising on the implementation of chatbots to improve current customer support operations. Which specific aspect should UC prioritize when implementing chatbots to improve customer support operations?
Options
- AFocus on scalability for handling high inquiry volume.
- BWork on integrating with social media platforms.
- CEmphasize continuous monitoring of chat.
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