Salesforce
CRT-261 · Question #167
CRT-261 Question #167: Real Exam Question with Answer & Explanation
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Question
What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)
Options
- AEliminates tracking of customer entitlements
- BReplaces the need for an email channel
- CReduces incoming call volume
- DUncovers gaps in the knowledge base
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