Salesforce
CRT-261 · Question #167
What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)
The correct answer is C. Reduces incoming call volume D. Uncovers gaps in the knowledge base. See the full explanation below for the reasoning.
Question
What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)
Options
- AEliminates tracking of customer entitlements
- BReplaces the need for an email channel
- CReduces incoming call volume
- DUncovers gaps in the knowledge base
How the community answered
(47 responses)- A4% (2)
- B13% (6)
- C83% (39)
Community Discussion
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