CRT-261 · Question #127
A consultant has been hired to integrate a client's phone system with Salesforce. What should the consultant consider using for this integration?
The correct answer is A. Service Cloud Call Center. When integrating a client's phone system with Salesforce, using the Service Cloud Call Center (also known as Salesforce Call Center) is recommended. This feature facilitates the integration of telephony systems with Salesforce, enabling agents to manage calls directly within…
Question
A consultant has been hired to integrate a client's phone system with Salesforce. What should the consultant consider using for this integration?
Options
- AService Cloud Call Center
- BLightning Dialer
- CService Cloud Softphone Layout
How the community answered
(46 responses)- A70% (32)
- B20% (9)
- C11% (5)
Explanation
When integrating a client's phone system with Salesforce, using the Service Cloud Call Center (also known as Salesforce Call Center) is recommended. This feature facilitates the integration of telephony systems with Salesforce, enabling agents to manage calls directly within the Service Cloud interface, enhancing efficiency and providing a unified customer service experience.
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