A consultant has been hired to integrate a client's phone system with the Service Console. What is the consultant required to do during this integration?

The correct answer is B. Configure the CTI Adapter. During the integration of a client's phone system with the Service Console, configuring the Computer Telephony Integration (CTI) Adapter is a critical step. This involves setting up the interface between the phone system and Salesforce, enabling features like click-to-dial…

Integrations

Question

Options

AEnable the Lightning Console.
BConfigure the CTI Adapter.
CAdd the utility bar to the app.

How the community answered

(44 responses)

A
14% (6)
B
77% (34)
C
9% (4)

Explanation

During the integration of a client's phone system with the Service Console, configuring the Computer Telephony Integration (CTI) Adapter is a critical step. This involves setting up the interface between the phone system and Salesforce, enabling features like click-to-dial, call logging, and screen pops within the Service Console for improved agent efficiency.

Topics

#CTI Adapter#phone integration#Service Console#telephony

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