Salesforce
CRT-261 · Question #149
CRT-261 Question #149: Real Exam Question with Answer & Explanation
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Question
Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different channels. Management would like to provide a method for service agents to handle duplicates and delete one of the cases. Which action should a consultant recommend?
Options
- AEnable Case Merge.
- BSet up duplicate rules on Case.
- CCreate an autolaunched Flow,
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