Salesforce
CRT-261 · Question #130
CRT-261 Question #130: Real Exam Question with Answer & Explanation
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Question
Universal Containers' leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly. What should the consultant recommend to distribute cases?
Options
- ACreate queues with support agents and use assignment rules.
- BPredefine case teams and use assignment rules.
- CConfigure Web-to-Case and use assignment rules,
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