Salesforce
CRT-261 · Question #131
CRT-261 Question #131: Real Exam Question with Answer & Explanation
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Question
A customer submitted a case that is routed to a service desk agent at Universal Containers. After the agent responds to the case, they realize the customer is ineligible for support. Which solution should the consultant recommend to prevent this scenario from happening in the future?
Options
- AAdd the Case's Entitlement related list to the Case Lightning Record Page.
- BAdd the related Contact's Entitlement related list to the Case Lightning Record Page.
- CAdd the related Account's Entitlement related list to the Case Lightning Record Page.
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