Salesforce
CRT-261 · Question #108
CRT-261 Question #108: Real Exam Question with Answer & Explanation
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Question
Universal Containers has implemented a call-based response system. The call wait time has become too long and customer service is being affected. Management would like to find a way to reduce customers' wait times and enable agents to handle more inquiries at a time. Which feature should a consultant recommend?
Options
- ACase auto-response rule
- BOmniStudio
- CSalesforce Chat
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