Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from…

The correct answer is C. Create an IP blocking rule. To prevent customers who use abusive language from starting future chat sessions, creating an IP blocking rule is the recommended feature. This allows administrators to block specific IP addresses from accessing the chat service, effectively preventing abusive customers from…

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Question

Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future chat sessions. What is the recommended feature to meet the requirement?

Options

ACreate sensitive data rules.
BEnable Assistance Flag Configuration setting.
CCreate an IP blocking rule.

How the community answered

(29 responses)

A
10% (3)
B
7% (2)
C
83% (24)

Explanation

To prevent customers who use abusive language from starting future chat sessions, creating an IP blocking rule is the recommended feature. This allows administrators to block specific IP addresses from accessing the chat service, effectively preventing abusive customers from initiating new sessions and maintaining a positive and safe environment for both customers and

Topics

#IP blocking#chat moderation#abusive users#chat security

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