CRT-261 · Question #72
CRT-261 Question #72: Real Exam Question with Answer & Explanation
The correct answer is B. Messaging for Web. To provide top-tier support features such as asynchronous conversations, cross-device support, and Estimated Wait Time transparency, Messaging for Web is recommended. This feature enhances the chat support experience on external websites, offering modern communication capabilitie
Question
Options
- AEinstein Bots
- BMessaging for Web
- CAppExchange package
Explanation
To provide top-tier support features such as asynchronous conversations, cross-device support, and Estimated Wait Time transparency, Messaging for Web is recommended. This feature enhances the chat support experience on external websites, offering modern communication capabilities that meet customer expectations for flexible and informed support interactions.
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