Salesforce
CRT-261 · Question #71
CRT-261 Question #71: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) provides customer support for two separate business groups. UC requires that cases for each business group have different support processes and fields. Which feature should a consultant implement to meet the requirement?
Options
- AOmni-Channel
- BRecord Types
- CDynamic Forms
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