Salesforce
CRT-261 · Question #31
CRT-261 Question #31: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks recently deployed an Omni-Channel implementation. A set of service agents that handle security-related issues have complained that case records are being routed to them incorrectly. What should a consultant do first to validate that the Omni-Channel implementation is routing correctly?
Options
- AOpen the relevant record being routed.
- BDebug Omni-Channel routing from Setup.
- COpen the Omni-Channel Supervisor tab.
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