Salesforce
CRT-261 · Question #30
CRT-261 Question #30: Real Exam Question with Answer & Explanation
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Question
The support manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce admin has identified hundreds of cases that are closed but still owned by a queue. Which solution should a consultant recommend?
Options
- AUse Data Loader periodically to assign these cases to a default owner.
- BCreate a case validation rule to ensure cases are owned by a user when closed.
- CCreate a case assignment rule to ensure cases are owned by a user when closed.
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