CRT-261 · Question #70
CRT-261 Question #70: Real Exam Question with Answer & Explanation
The correct answer is C. Create a Quick Action to map case fields to a new article. To facilitate easy creation of new articles by service agents when closing a case, a Quick Action can be configured to map relevant case fields directly to a new Knowledge article. This streamlines the process of capturing case resolutions as reusable knowledge, making it easily
Question
Options
- ADevelop a globally-shared macro to create a new article.
- BUse a trigger to automatically create a new article.
- CCreate a Quick Action to map case fields to a new article
Explanation
To facilitate easy creation of new articles by service agents when closing a case, a Quick Action can be configured to map relevant case fields directly to a new Knowledge article. This streamlines the process of capturing case resolutions as reusable knowledge, making it easily accessible for other agents and enhancing the overall efficiency of the service center.
Community Discussion
No community discussion yet for this question.