CRT-261 · Question #3
Support is divided by product line at Universal Containers. Each product line has its own support reps, queue, articles, and record types. Support reps only work within their product line. To help…
The correct answer is A. Create a folder for each product line and share them with public groups. By creating a separate folder for quick texts for each product line and sharing these folders with respective public groups associated with each product line's support reps, Universal Containers can ensure that support reps have access only to the quick texts relevant to their…
Question
Support is divided by product line at Universal Containers. Each product line has its own support reps, queue, articles, and record types. Support reps only work within their product line. To help standardize communications with customers, the support administrator would like to implement quick texts. Quick texts are unique to each product line. How should the administrator ensure support reps only have access to quick texts for their specific product line?
Options
- ACreate a folder for each product line and share them with public groups.
- BSet the organization-wide default to Private and create sharing rules to share them with roles.
- CAdd a permission set for Read access to the appropriate product line.
How the community answered
(40 responses)- A85% (34)
- B10% (4)
- C5% (2)
Explanation
By creating a separate folder for quick texts for each product line and sharing these folders with respective public groups associated with each product line's support reps, Universal Containers can ensure that support reps have access only to the quick texts relevant to their product line. This approach maintains organized access control and supports standardization while catering to the unique needs of each product line.
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