CRT-261 · Question #25
CRT-261 Question #25: Real Exam Question with Answer & Explanation
The correct answer is B. Configure Lightning Knowledge component and related list actions.. To improve agent efficiency in finding and using articles, configuring the Lightning Knowledge component and related list actions is advisable. This setup allows agents to easily search for, preview, and insert links to relevant Knowledge articles directly into their responses wi
Question
Options
- ASet up quick text options in the utility bar to add article links.
- BConfigure Lightning Knowledge component and related list actions.
- CConfigure Lightning Knowledge component to auto attach article PDF.
Explanation
To improve agent efficiency in finding and using articles, configuring the Lightning Knowledge component and related list actions is advisable. This setup allows agents to easily search for, preview, and insert links to relevant Knowledge articles directly into their responses without leaving their workspace. This streamlined approach reduces the time spent on manual copying and pasting, enhancing productivity and ensuring consistent use of approved content.
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