CRT-261 · Question #27
CRT-261 Question #27: Real Exam Question with Answer & Explanation
The correct answer is A. Click Publish after the Approval Process.. For new Knowledge articles to be visible in selected channels after a review process, the necessary step is to click "Publish" post-approval. Once an article has been reviewed and approved by the designated subject matter expert, publishing the article makes it available to users
Question
Options
- AClick Publish after the Approval Process.
- BSet the status to Published fram the Knowledge approval page.
- CSet the final approval action to 'Lock the record for editing'.
Explanation
For new Knowledge articles to be visible in selected channels after a review process, the necessary step is to click "Publish" post-approval. Once an article has been reviewed and approved by the designated subject matter expert, publishing the article makes it available to users across the specified channels. This ensures that only verified and approved content is accessible, maintaining quality and relevance.
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