Salesforce
CRT-261 · Question #64
CRT-261 Question #64: Real Exam Question with Answer & Explanation
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Question
The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the relevant information more quickly. Which feature should the consultant recommend?
Options
- AEinstein Bots 27: B is correct answer
- BEinstein Article Recommendations
- CEinstein Reply Recommendations
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