Salesforce
CRT-261 · Question #121
CRT-261 Question #121: Real Exam Question with Answer & Explanation
Sign in or unlock CRT-261 to reveal the answer and full explanation for question #121. The question stem and answer options stay visible for context.
Question
Universal Containers has recently implemented Chat and is looking for recommendations about how to improve agents' ability to find the appropriate answer while chatting with customers. What should a consultant recommend to meet this requirement?
Options
- AEinstein Reply Recommendations
- BEinstein Article Recommendations
- CAction & Recommendations component
Unlock CRT-261 to see the answer
You've previewed enough free CRT-261 questions. Unlock CRT-261 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.