Salesforce
CRT-261 · Question #120
CRT-261 Question #120: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks provides phone support to customers using the Service Cloud Voice Dialer. Once a call completes, support agents often need to send a follow-up email or finalize case notes. CK wants to get insight about agent efficiency. Which metric should a consultant recommend to track the efficiency of individual agents?
Options
- ATotal Emails Sent
- BCall Abandonment
- CAfter Conversation Work Time
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