Salesforce
CRT-261 · Question #119
CRT-261 Question #119: Real Exam Question with Answer & Explanation
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Question
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: - Billing data is stored in an external system containing over 20 million records. - Only the finance department has direct access to the billing system. Which solution should a consultant recommend?
Options
- ACreate a custom tab that displays a search page from the billing system.
- BIntegrate payment data into Salesforce from the billing system using custom objects.
- CConfigure Salesforce Connect and External Objects to the billing system.
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