Salesforce
CRT-261 · Question #118
CRT-261 Question #118: Real Exam Question with Answer & Explanation
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Question
Service agents have reported that the Lightning Service Console is too crowded which makes it difficult to find the information they need. After reviewing the agents' console use, a consultant has determined that all configured features are required. Given this scenario, which solution should a consultant suggest to improve the efficiency for console users?
Options
- ATrain on keyboard shortcuts.
- BPrepare macros.
- CCreate multiple console layouts.
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