Salesforce
CRT-261 · Question #76
CRT-261 Question #76: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks uses Einstein Next Best Action to help service agents when working on a customer case. Multiple service agents work on the same case. What should a consultant configure to show service agents when items were started, paused, resumed, and completed?
Options
- ACase History related list
- BActions & Recommendations component
- CActivity analytics tab
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