Cloud Kicks uses Einstein Next Best Action to help service agents when working on a customer case. Multiple service agents work on the same case. What should a consultant configure to show service…

The correct answer is B. Actions & Recommendations component. To show service agents when items were started, paused, resumed, and completed in Einstein Next Best Action, configuring the Actions & Recommendations component is recommended. This component provides visibility into the actions taken on a case, including the status of each…

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Question

Cloud Kicks uses Einstein Next Best Action to help service agents when working on a customer case. Multiple service agents work on the same case. What should a consultant configure to show service agents when items were started, paused, resumed, and completed?

Options

ACase History related list
BActions & Recommendations component
CActivity analytics tab

How the community answered

(52 responses)

A
19% (10)
B
73% (38)
C
8% (4)

Explanation

To show service agents when items were started, paused, resumed, and completed in Einstein Next Best Action, configuring the Actions & Recommendations component is recommended. This component provides visibility into the actions taken on a case, including the status of each action, enhancing transparency and collaboration among agents working on the same case.

Topics

#Einstein Next Best Action#Actions & Recommendations#case collaboration#audit trail

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