Salesforce
CRT-261 · Question #77
CRT-261 Question #77: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation. Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?
Options
- AAverage Handle Time
- BReduced Call Volume
- CTotal Open Cases
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