Salesforce
CRT-261 · Question #135
CRT-261 Question #135: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks has a Service Cloud implementation with several channels. Executives want quick access to agent, team, and call center key performance indicators (KPIs). Service managers need to see data about their teams as well. How should the consultant display the data quickly?
Options
- ACreate reports from Cases and display on a dashboard.
- BMigrate the data to a data lake and request a dashboard.
- CUse Einstein Analytics for Service Cloud,
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