Salesforce
CRT-261 · Question #134
CRT-261 Question #134: Real Exam Question with Answer & Explanation
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Question
To help service agents more accurately respond to a new case, Universal Containers wants a list of relevant Knowledge articles displayed on the Case record page. How should a consultant configure this requirement?
Options
- AAdd the Knowledge tab to the Service Console.
- BAdd the Knowledge component to the Case record page.
- CAdd the Knowledge related list to the Case record page.
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