Salesforce
CRT-261 · Question #16
CRT-261 Question #16: Real Exam Question with Answer & Explanation
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Question
A service manager at Cloud Kicks has received complaints from customers who speak languages other than English that their cases are taking a long time to be resolved. After investigation, the consultant has determined that these work items fail to be assigned to the correct agents. What should the consultant recommend that the service manager do first?
Options
- AReview Assigned Work.
- BReview Queues Backlog.
- CReview Skills Backlog.
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