Which approach should a consultant use to ensure that Lightning Knowledge searches only display articles for a service agent's product specialization?

The correct answer is A. Create a data category for each product. Assign data categories to service agents. Creating a data category for each product and assigning these categories to service agents based on their product specialization ensures that agents only see relevant articles during Lightning Knowledge searches. This approach streamlines access to information and enhances…

Knowledge Management

Question

Options

ACreate a data category for each product. Assign data categories to service agents.
BCreate an article action for each record type. Assign record types to service agents.
CCreate a permission set for each record type. Assign permissions to service agents.

How the community answered

(33 responses)

A
85% (28)
B
9% (3)
C
6% (2)

Explanation

Creating a data category for each product and assigning these categories to service agents based on their product specialization ensures that agents only see relevant articles during Lightning Knowledge searches. This approach streamlines access to information and enhances support efficiency for specific product lines.

Topics

#data categories#Knowledge search#article filtering#product specialization

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