Salesforce
CRT-261 · Question #45
CRT-261 Question #45: Real Exam Question with Answer & Explanation
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Question
The support management team at Universal Containers has noticed an increase in wait times over the last several months when customers call in for support. What should a consultant recommend to help decrease customer wait times?
Options
- ASet up analytical snapshots to capture key case Information and create historical trending reports.
- BCreate reports to analyze data in order to understand peak times and ensure adequate.
- CCreate case escalation rules to route high-priority cases directly to supervisors for resolution.
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