Salesforce
CRT-261 · Question #44
CRT-261 Question #44: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) wants to improve case management by assigning cases to agents based on their relevant product specialization. UC also wants to automatically assign agents to the next case to evenly distribute the case workload. Which Omni-Channel feature meets the requirements?
Options
- AUse the most available routing model.
- BUse Most Cases Closed report.
- CUse the agents' Presence Status.
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