Salesforce
CRT-261 · Question #43
CRT-261 Question #43: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) has regional contact centers around the world. UC has implemented Service Cloud with the organization wide default for Cases set to Private. The UC role hierarchy is set up by region. Support managers want to see support metrics for their region by default. UC needs a scalable solution. Which strategy should a consultant recommend?
Options
- ACreate a dashboard using Reporting Snapshots.
- BCreate a dashboard for each support manager.
- CCreate a Dynamic Dashboard.
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