Salesforce
CRT-261 · Question #42
CRT-261 Question #42: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) recently expanded sales to Mexico and Canada. UC wants OmniChannel to route cases to agents who speak the customer's preferred language and have the right knowledge to solve the issue. Which solution should a consultant recommend to meet the requirements?
Options
- AConfigure Omni-Channel Skills-based Routing.
- BConfigure Case Assignment rule and Omni-Channel Supervisor.
- CConfigure Omni-Channel Queue-Based Routing.
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