Salesforce
CRT-261 · Question #41
CRT-261 Question #41: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks (CK) wants to explore having a full Incident Management, Swarming, and Change Management process to provide a foundation for its auditing and governance needs. CK also wants interactive recommendations for every department during this process. Besides implementing Incident Management and Service Cloud for Slack, what should a consultant recommend for the full solution?
Options
- AImplement flow orchestration with Work Guides
- BImplement a third-party app from AppExchange.
- CImplement Guidance for Success and Knowledge articles.
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