Salesforce
CRT-261 · Question #7
CRT-261 Question #7: Real Exam Question with Answer & Explanation
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Question
A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks' executives. The dashboard needs to provide insights that will assist in strategic decision-making. Which type of report should the consultant include to meet the requirement?
Options
- ASnapshot reporting that shows trends in the number of cases handled per month, providing a high-
- BOmni-Channel Analytics detailing specific paths and routing types to evaluate the efficiency of
- CDetailed CTI analytics reports, such as wait times and handle times, to review individual agent
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