Salesforce
CRT-261 · Question #8
CRT-261 Question #8: Real Exam Question with Answer & Explanation
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Question
Universal Containers has a category of cases that cannot be solved by a single agent and instead requires a team of experts to triage and resolve the issue. The support manager is interested in solutions that allow the team of experts to collaborate on these cases. Which option should the consultant recommend so experts can collaborate in real time?
Options
- AAdd experts to an integrated Slack channel.
- BUse Email-to-Case to send an email to experts so they can use email threads.
- CImplement Skills-Based Routing to assign the case to experts.
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