Salesforce
CRT-261 · Question #9
CRT-261 Question #9: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of effort for configuring a standard Einstein for Service feature are from automating standard responses. Which feature meets this requirement most effectively?
Options
- AEinstein Reply Recommendations
- BEinstein Article Recommendations
- CEinstein Case Wrap-Up
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