Salesforce
CRT-261 · Question #141
CRT-261 Question #141: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents' daily call volume, including related case and contact information. How should the consultant recommend the report be created?
Options
- ABuild a report on Products with Activities grouped by owner.
- BCreate a Custom Report type with Activities as the primary object.
- CCustomize the My Team's Calls This Week standard report.
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