Salesforce
CRT-261 · Question #140
CRT-261 Question #140: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles. What should the consultant recommend to create a vetting workflow to reduce the number of low- quality articles?
Options
- AFlow with notifications
- BReports and dashboards
- CApproval process
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