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CRT-261 · Question #87
CRT-261 Question #87: Real Exam Question with Answer & Explanation
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Question
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Which report type should the consultant recommend when creating a report?
Options
- AUse the Case Historical Trending report type.
- BUse the Cases with Milestones report type.
- CUse the Case Lifecycle report type.
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