Salesforce
CRT-261 · Question #88
CRT-261 Question #88: Real Exam Question with Answer & Explanation
The correct answer is B. Omni-Channel Supervisor. To enable support managers to provide real-time feedback to agents during customer chat sessions, configuring Omni-Channel Supervisor is advised. This feature allows supervisors to monitor active chat sessions, providing an opportunity to offer immediate guidance and feedback to
Question
Support managers have requested the ability to provide real-time feedback to agents during customer chat sessions. Which feature should a consultant configure to meet this requirement?
Options
- AChatter
- BOmni-Channel Supervisor
- CFlow Orchestrator
Explanation
To enable support managers to provide real-time feedback to agents during customer chat sessions, configuring Omni-Channel Supervisor is advised. This feature allows supervisors to monitor active chat sessions, providing an opportunity to offer immediate guidance and feedback to agents, enhancing the quality of customer interactions.
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