Salesforce
CRT-261 · Question #89
CRT-261 Question #89: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks (CK) wants to adopt artificial intelligence (Al) for improving case closure key performance indicators (KPIs) and product support planning within its Service organization. CK has at least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has yet to implement any Einstein Al products. Which approach should the consultant recommend to start. Al efforts at CK?
Options
- AReview and address Case data issues and set up Einstein Classification Apps.
- BReview and address Case data issues and set up Einstein Article Recommendations.
- CConfirm there are enough closed cases and turn on Einstein Service Al Grounding with Cases.
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