Universal Containers is using WhatsApp to provide support to customers in Service Console. Agents would like to preview PDFs sent by customers from the chat window. What should a consultant recommend?

The correct answer is B. Use File Preview in the chat. For agents who wish to preview PDFs sent by customers via WhatsApp in the Service Console, using File Preview functionality within the chat interface is recommended. This feature allows agents to view PDF attachments directly within the chat window, improving efficiency by…

Interaction Channels

Question

Options

AAsk the customer to send the PDF via email.
BUse File Preview in the chat.
CDownload the PDFs from the chat.

How the community answered

(39 responses)

A
8% (3)
B
79% (31)
C
13% (5)

Explanation

For agents who wish to preview PDFs sent by customers via WhatsApp in the Service Console, using File Preview functionality within the chat interface is recommended. This feature allows agents to view PDF attachments directly within the chat window, improving efficiency by eliminating the need to download files for review.

Topics

#WhatsApp#file preview#Service Console#messaging channels

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