Salesforce
CRT-261 · Question #46
CRT-261 Question #46: Real Exam Question with Answer & Explanation
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Question
A recent work task analysis for a service center revealed that service agents perform the same steps when closing a case and sending a survey through email. These steps take around 1 minute per case. With millions of cases closed each year, it is important to improve efficiency of this operation. What is a recommended Service Cloud feature that improves the process?
Options
- AMacros
- BGlobal Quick Action
- CQuick text
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