Salesforce
CRT-261 · Question #189
CRT-261 Question #189: Real Exam Question with Answer & Explanation
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Question
Universal Containers wants to reduce the clicks a customer support agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which Salesforce productivity feature should a consultant use to accomplish this requirement?
Options
- AMacros
- BQuick action
- CFlow
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