Service agents need to send emails with attachments to customers based on the case details. Which Lightning Service Console feature should a consultant use to meet the requirement?

The correct answer is C. Custom case actions. To facilitate service agents sending emails with attachments based on case details, configuring custom case actions in the Lightning Service Console is recommended. These actions can be tailored to include email templates and attachment options, streamlining the process for…

Service Console

Question

Options

ALightning Knowledge
BQuick text template
CCustom case actions

How the community answered

(43 responses)

A
19% (8)
B
12% (5)
C
70% (30)

Explanation

To facilitate service agents sending emails with attachments based on case details, configuring custom case actions in the Lightning Service Console is recommended. These actions can be tailored to include email templates and attachment options, streamlining the process for agents and enhancing case resolution efficiency.

Topics

#custom case actions#email attachments#Lightning Service Console#case communication

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