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CRT-261 · Question #138
CRT-261 Question #138: Real Exam Question with Answer & Explanation
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Question
A manager would like information on which Knowledge articles are used most often by call center agents. Which report should a consultant use to identify the Knowledge articles that are used most often?
Options
- AKnowledge articles with the most revisions
- BKnowledge articles with the highest ratings
- CNumber of Knowledge articles attached to Cases
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