CRT-261 · Question #113
Universal Containers wants to provide a more consistent service experience to its customers and is evaluating using macros. Which prerequisite should the consultant consider?
The correct answer is C. The Lightning page contains the Run Macros action. When evaluating the use of macros to provide a consistent service experience, ensuring that the Lightning page layout includes the Run Macros action is a prerequisite. This enables agents to easily execute macros directly from the case record, streamlining repetitive tasks and…
Question
Universal Containers wants to provide a more consistent service experience to its customers and is evaluating using macros. Which prerequisite should the consultant consider?
Options
- APublisher actions are on the page layout.
- BAll users have permission to create macros.
- CThe Lightning page contains the Run Macros action.
How the community answered
(32 responses)- A6% (2)
- B13% (4)
- C81% (26)
Explanation
When evaluating the use of macros to provide a consistent service experience, ensuring that the Lightning page layout includes the Run Macros action is a prerequisite. This enables agents to easily execute macros directly from the case record, streamlining repetitive tasks and enhancing service efficiency.
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