CRT-261 · Question #104
Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day. What should a consultant recommend?
The correct answer is A. Add History to the Utility bar. For Service Console users who need to efficiently revisit cases worked on earlier, adding the History component to the Utility Bar is recommended. This provides quick access to recently viewed records, enabling users to navigate back to previous cases without keeping all cases…
Question
Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day. What should a consultant recommend?
Options
- AAdd History to the Utility bar.
- BCreate a custom dashboard.
- CKeep all cases open in tabs.
How the community answered
(29 responses)- A83% (24)
- B10% (3)
- C7% (2)
Explanation
For Service Console users who need to efficiently revisit cases worked on earlier, adding the History component to the Utility Bar is recommended. This provides quick access to recently viewed records, enabling users to navigate back to previous cases without keeping all cases open in tabs, enhancing productivity and case management efficiency.
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